Payment & Insurance
Payment is due at the time of service. First-time visits and new problem visits will vary in length and cost, depending on the complexity of your child’s problem. Follow-up visits generally require less time and usually cost less. X-rays and casting involve additional costs. We accept cash, personal checks, VISA, MasterCard and American Express, and CareCredit.
Children’s Orthopaedics of Atlanta (COA) is contracted with most insurance providers and managed care plans. As a convenience for families, COA will electronically file all insurance claims, primary and supplementary.
Most managed care plans require their members to pay a co-pay at the time of the visit. The practice is required by contract with the managed care plan to collect the fee established by the insurance company. Failure to collect the co-pay will result in COA being prohibited from seeing patients covered by that plan.
Referrals & Authorization
An increasing number of managed care plans require that you get an insurance referral from your primary care physician before being permitted to visit COA. This process can take seven days or more complete. Patient families risk being 100% responsible for the cost of the visit, if they do not have prior authorization from their plan.
Being insured under managed care creates the responsibility of obtaining authorization from the insurance company before surgery or hospitalization. COA will assist you in obtaining authorization. In some cases, the managed care company requires the opinion of a second physician before surgery is authorized. Obtaining authorization, or arranging a second opinion, may create delays in treatment in non-emergency situations.
We realize that medical care can be quite expensive and that patients are frequently out of work due to their injury or illness. If you anticipate financial problems, please discuss it with our business office to make appropriate arrangements. When no payment is made on the account after 60 days, it is considered delinquent and special attempts to contact the responsible party will be made by telephone and mail. If no attempt is made by the patient to settle the account after 90 days; the account will be given to our collection agency. The responsible party will then be charged for collection fees and risk damaging their credit status.