COA is Changing Our Patient Statement Procedure

We are implementing a new Patient Payment program effective at all locations during March 2017.  This will be a convenient way for you to pay your portion of expenses related to your care. You will no longer receive billing statements from us in the mail.

We now require a credit or debit card on file with our office.

Why the change?  We are interested in using current technology to make our billing systems more efficient and go “green”.

Does this policy impact all Children’s Orthopaedics of Atlanta patient families? Yes.

How will this work and how will I know how much you are going to charge me?  At each visit, we will require a form of payment to keep on file for that visit only. We will ask you to authorize up to $225.00 for your visit. EACH VISIT WILL HAVE A SEPARATE AGREEMENT so your card will not be randomly charged for any balances you have not authorized.  When your patient responsibility balance comes due after insurance has paid, you will receive an Explanation of Benefits (EOB) in the mail from your insurance carrier that explains how much of your office visit they paid and how much you owe.

Then what?  When your balance comes due you will receive an email notification that your card will be charged in 3 days with the amount your insurance company says you owe.  If the amount you owe is less than what you authorized, we will charge only the amount due.  If it is more, we will only charge up to what you authorized ($225) and the balance will be billed to you for the remaining amount due.  After 3 days, your payment will be charged and your bill is taken care of!

No statements to open, checks to write, or online bills to pay.  You will also receive a receipt via email once your card is charged.

But wait, I’m nervous about leaving you my credit card.  We do not store your sensitive credit card information in our office. Your credit card, debit card or HSA/FSA card information will be stored on file with our merchant in a PCI-DSS (Payment Card Industry Data Security Standard) compliant system.  At no time will our staff have access to your card information.

What if I do not have a credit or debit card?  We still do accept cash and check. You will be asked to pay $225, and any balance will be refunded back to you.  

What if I need to dispute my bill?  We will always work with you to understand if there is a discrepancy. We will refund your card if it is determined you have over paid your portion.  

What is a Deductible and how does it affect me?  An annual deductible is the dollar amount you must pay out of pocket during the year for medical expenses before your insurance coverage begins to pay their portion.  For example, if the policy has a $500 deductible, you must pay the first $500 of medical expenses before the insurance company begins to pay for any services.

How will I know when my deductible has been met?  You can call your insurance company at any time to check on how much of your deductible has been met. Some insurance companies also have this information available online.

What if I have a really large bill?  We are always happy to set up a payment plan. With our system, your card can automatically be charged. Once you receive your Explanation of Benefits (EOB) or billing statement contact our billing office at 678-686-6807 to discuss a plan.

What if I have two insurance plans?  Each plan may have different policy benefits and deductibles. Again, we will ask that you put a credit card or debit card on file just in case these plans do not cover all your services. We will not charge your card until both plans have paid AND only if there is a remaining patient responsibility.

What if I have more questions? Our staff is happy to speak with you about your account at any time. For assistance, please call 678-686-6807.

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